Your Trusted Salesforce Partner

Transforming businesses through innovative Salesforce solutions. We deliver excellence, drive growth, and maximize your CRM investment.

Why Choose Friendly Solutions?

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Proven Track Record

Over 500 successful implementations across diverse industries with 98% client satisfaction rate.

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Expert Team

50+ certified Salesforce professionals with deep technical and business expertise.

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Innovation First

Leveraging the latest Salesforce technologies and best practices to drive business outcomes.

Our Impact

500+

Successful Projects

98%

Client Satisfaction

50+

Certified Consultants

15+

Years Experience

Our Services

End-to-end Salesforce solutions tailored to your business needs

🚀 Salesforce Implementation

Transform your business with expertly executed Salesforce implementations. We guide you through every step, from strategic planning to successful deployment and user adoption.

  • Sales Cloud implementation for streamlined sales processes
  • Service Cloud deployment for exceptional customer service
  • Marketing Cloud setup for personalized customer journeys
  • Commerce Cloud integration for seamless e-commerce experiences
  • Experience Cloud for branded digital experiences
  • Complete data migration and system configuration
  • User training and change management programs

⚙️ Custom Development & Configuration

Extend Salesforce capabilities with custom solutions built specifically for your unique business requirements.

  • Custom Apex development and triggers
  • Lightning Web Components (LWC) development
  • Custom objects, fields, and page layouts
  • Workflow automation and process builder
  • Custom applications on the Salesforce platform
  • Mobile app development for Salesforce
  • AppExchange app development and publishing

🔄 System Integration

Connect Salesforce with your existing technology stack for a unified view of your business data.

  • ERP system integration (SAP, Oracle, Microsoft Dynamics)
  • Marketing automation platform connections
  • E-commerce platform integrations
  • Custom API development and middleware solutions
  • Real-time data synchronization
  • Third-party application integrations
  • Legacy system modernization and migration

📊 Analytics & Business Intelligence

Transform data into actionable insights with powerful analytics and AI-driven intelligence.

  • Tableau CRM (Einstein Analytics) implementation
  • Custom dashboard and report development
  • Einstein AI and predictive analytics
  • Data visualization and storytelling
  • KPI tracking and performance monitoring
  • Advanced reporting solutions
  • Data warehouse integration

🎓 Training & Enablement

Empower your team with comprehensive training programs designed to maximize Salesforce adoption and proficiency.

  • End-user training programs
  • Administrator certification training
  • Developer training and best practices
  • Custom training materials and documentation
  • On-site and virtual training sessions
  • Train-the-trainer programs
  • Ongoing enablement and support

🔧 Managed Services & Support

Ensure continuous optimization and peak performance with our dedicated managed services team.

  • 24/7 technical support and troubleshooting
  • Ongoing system maintenance and updates
  • Performance optimization and health checks
  • Release management and upgrade support
  • Strategic roadmap planning and consultation
  • Dedicated success manager
  • Proactive monitoring and issue resolution

Our Expertise

Deep Salesforce knowledge across all clouds and industries

Salesforce Cloud Expertise

Our certified consultants bring extensive experience across the entire Salesforce ecosystem.

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Sales Cloud

Lead management, opportunity tracking, sales forecasting

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Service Cloud

Case management, omnichannel support, field service

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Marketing Cloud

Journey builder, email studio, social media marketing

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Commerce Cloud

B2C and B2B commerce solutions

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Experience Cloud

Customer portals, partner communities

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Tableau CRM

Advanced analytics and AI insights

Certifications & Accolades

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Salesforce Consulting Partner

Recognized for excellence in consulting services and customer success

Multiple Cloud Expertise

Certified across Sales, Service, Marketing, Commerce & Experience Clouds

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Industry Solutions Expert

Specialized certifications in Financial Services, Healthcare & more

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AppExchange Partner

Published applications on the Salesforce AppExchange

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Technical Architects

Certified Technical Architects and Solution Architects on staff

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Continuous Learning

Team maintains 200+ active Salesforce certifications

Technical Capabilities

Our development team possesses deep technical expertise in:

  • Apex programming and best practices
  • Lightning Web Components (LWC) and Aura framework
  • Visualforce page development
  • SOQL and SOSL query optimization
  • REST and SOAP API integrations
  • Heroku and platform architecture
  • DevOps and CI/CD pipeline implementation
  • Security and data governance
  • Performance optimization and scalability
  • Mobile development for Salesforce

Industries We Serve

Specialized Salesforce solutions across diverse sectors

Our Industry Focus

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Financial Services

Wealth management, banking, insurance solutions with Financial Services Cloud. Compliance-ready implementations with enhanced security and regulatory features.

  • • Client relationship management
  • • Wealth advisory platforms
  • • Compliance and risk management
  • • Insurance policy management
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Healthcare & Life Sciences

Patient engagement, care coordination, and provider management with Health Cloud. HIPAA-compliant solutions for healthcare organizations.

  • • Patient 360-degree view
  • • Care plan management
  • • Clinical trial management
  • • Provider network optimization
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Retail & E-commerce

Omnichannel retail experiences, inventory management, and customer loyalty programs. Seamless integration of online and offline channels.

  • • Unified commerce platforms
  • • Personalized shopping experiences
  • • Loyalty program management
  • • Order and inventory management
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Manufacturing

Supply chain optimization, dealer management, and connected products with Manufacturing Cloud. End-to-end visibility and control.

  • • Sales agreement management
  • • Channel partner management
  • • Service and warranty tracking
  • • Supply chain visibility
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Technology & Software

SaaS business management, subscription billing, and customer success platforms. Scalable solutions for high-growth tech companies.

  • • Subscription management
  • • Customer success tracking
  • • Partner ecosystem management
  • • Usage analytics and insights
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Non-Profit

Donor management, grant tracking, and program management with Nonprofit Cloud. Purpose-built solutions for mission-driven organizations.

  • • Donor and fundraising management
  • • Volunteer coordination
  • • Program and grant tracking
  • • Impact measurement
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Education

Student recruitment, alumni engagement, and institutional advancement with Education Cloud. Complete student lifecycle management.

  • • Student recruitment and admissions
  • • Alumni and donor relations
  • • Student success tracking
  • • Institutional advancement
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Real Estate

Property management, client relationship tracking, and transaction management. Streamlined processes for agents, brokers, and developers.

  • • Property listing management
  • • Client and lead tracking
  • • Transaction coordination
  • • Commission tracking
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Media & Entertainment

Content distribution, subscriber management, and advertising operations. Digital transformation for media companies.

  • • Subscriber lifecycle management
  • • Content rights management
  • • Advertising campaign tracking
  • • Audience analytics
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Professional Services

Project management, resource allocation, and client billing. Optimized operations for consulting and service firms.

  • • Project and resource management
  • • Time and expense tracking
  • • Client engagement management
  • • Billing and revenue recognition

Energy & Utilities

Customer service optimization, field service management, and regulatory compliance. Smart solutions for energy providers.

  • • Customer service and billing
  • • Field service optimization
  • • Asset management
  • • Regulatory compliance
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Automotive

Dealer management, customer service, and connected vehicle experiences. Digital transformation for automotive companies.

  • • Dealer and distributor management
  • • Service appointment scheduling
  • • Warranty management
  • • Connected vehicle services

Let's Start Your Salesforce Journey

Get in touch with our experts to discuss your business needs

Get In Touch

Ready to transform your business with Salesforce? Our team of experts is here to help you succeed. Reach out to us and let's discuss how we can drive your digital transformation.

📧 Email

General: info@friendlysolutions.com.au
Sales: sales@friendlysolutions.com.au
Support: support@friendlysolutions.com.au

🕐 Business Hours

Monday - Friday: 8:00 AM - 6:00 PM PST
Saturday: 9:00 AM - 2:00 PM PST
Sunday: Closed
24/7 Support for Managed Services Clients

🌐 Connect With Us

LinkedIn | Twitter | YouTube | Blog

Send Us a Message

Schedule a Free Consultation

Not sure where to start? Book a free 30-minute consultation with one of our Salesforce experts. We'll discuss your business challenges and explore how Salesforce can help you achieve your goals.